Your account and deleting it

Change your name, email, password and two-step verification in one place for every store, and delete your Your Next Store account when you no longer need it.

Your account is you: the email and sign-in you use for every store you work in. It's separate from any store. Deleting a store never deletes your account or your teammates' accounts, and deleting your account never deletes a store.

Open your account page

Click your name at the bottom of the sidebar and choose Profile, or choose Profile from the menu in the top corner of My stores. You can reach it even if you no longer belong to any store.

Here you can:

• change the name your teammates see
• change your email. We ask you to confirm from your current address, then from the new one
• change your password, or set one if you sign in with Google or GitHub. See Change your password
• turn two-step verification on or off. See Password, two-step verification and login history
• delete your account

Settings → Profile inside a store links to this page and keeps your Quick access list, the pages pinned to the top of the search palette.

Delete your account

1. On your account page, find Delete my account and click it.
2. Click Email me the link. We send a link to your email address.
3. Open the link within an hour, in a browser where you're signed in to Your Next Store.
4. Check the details and click Delete my account.

You're signed out everywhere and we email you a confirmation. This can't be undone. If you sign in again later, you start with a new, empty account.

When you can't delete it yet

The button is greyed out, with the reason, while:

• you own a store. Transfer it to someone else or delete it first. A store you deleted still counts until it's removed for good, 30 days after you deleted it. The page shows the date.
• a store transfer is waiting for an answer, one you sent or one sent to you. Accept, decline or cancel it first.

What deleting your account removes

• your sign-ins: password, Google and GitHub, and two-step verification
• your place in every store's team, and invitations you sent or received that nobody answered yet
• your conversations with the AI assistant and the files you attached to them
• your settings, such as Quick access, and your login history
• your contact in our email list and your profile in our product analytics

Stores you worked on keep their own records, such as orders you packed, refunds you issued or comments you wrote. Their link to you is removed. Each store's owner gets an email that you left the team, and the store's team history shows it.

If you also shop at stores on Your Next Store

If you've bought from a store that runs on Your Next Store, or saved a card or an address there, only your dashboard access goes. You can still sign in at those stores with an email code or a passkey, and your orders and saved addresses stay. The account page tells you before you delete.

Backups

Within 90 days of deleting your account, it's gone from our encrypted backups too. If we ever restore a backup, we delete your account from it again before anything else.

Frequently asked questions