Orders & customers

Process orders, handle refunds, invoice customers, and watch your numbers.

View and manage orders
Find orders, understand statuses, and see order details.
Organize orders with your own statuses
Add statuses and sub-statuses, move orders through them, and use Archive and Trash.
See everything that happened to an order
Status changes, edits, packing, payments and comments, each with who did it and when.
Fulfill and ship an order
Mark orders as shipped and keep customers informed.
Pack orders with the packing station
Scan every item into the box, get the label, and move on to the next order.
Split packing across workstations
Give every packing desk its own queue and send orders to the right desk automatically.
Issue refunds and handle returns
Refund a full or partial order through Stripe, or by hand for manual payments.
Manage your customers
View customer profiles, order history, and contact details.
Customer accounts on your storefront
Let shoppers sign in to see orders, addresses, wishlists, points, and subscriptions.
Recover abandoned carts
See who left a cart behind, send reminders, and hold stock at checkout.
Handle customer messages
Add a contact form and reply to customers from your Inbox.
Generate invoices
Issue numbered invoices automatically and download them as PDFs.
Issue and correct KSeF e-invoices
Send an invoice to KSeF by hand, issue corrections, and email the PDF to the buyer.
Create draft orders and invoices
Build a manual order for a customer, hold stock, and send them an invoice to pay online.
Understand your analytics
Track revenue, orders, average order value, customers, and traffic.
Track profit with product costs
Record what each product costs you and see real gross profit, margin, and per-product profitability.
Spot and fix store issues
Find failed labels, invoices, and integration errors in one place.

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