Human support drawer inside AI assistant, priority indicator and filtered view

Human support drawer inside AI assistant

This feature integrates a Human support drawer directly into the AI assistant window, allowing store owners to access live support easily. It provides a quick way to resolve queries, ensuring that customers receive timely assistance.

Priority indicator on merchant cases

Merchant cases now display a priority indicator as a clear word, making it easier for store owners to assess which issues require immediate attention. This visibility helps prioritize support efforts effectively.

Filtered view in merchant inbox

Store owners can now use filter chips in their inbox to easily manage messages about different stages and inquiries. This organized view aids in handling support requests more efficiently.