Some things fail quietly. A shipping label doesn't generate, an invoice doesn't issue, a marketplace connection expires overnight. The **Issues** page gathers those failures in one place so you find out from your dashboard rather than from an unhappy customer.

## What lands here

Errors recorded across your store, including:

- **Shipping labels** that failed to generate
- **Invoices** that couldn't be issued
- **Integration errors** – an expired marketplace or carrier connection, a rejected sync

Each row shows when it happened, what happened, where it came from, and what it relates to. When the error concerns an order, there's a **View order** link straight to it.

## Make it part of your routine

Glance at Issues when you process orders. Most entries are individually small – one label, one invoice – but they're the kind of small that turns into a refund request if nobody notices for a week.

> **Tip:** Repeated errors from the same source usually mean an expired connection rather than a one-off glitch. Reconnect the add-on and the errors normally stop – see [Browse and connect add-ons](/help/integrations/add-ons).

## Common issues and what to do

| What you see | Usually means |
|--------------|---------------|
| **Label generation failed** | An address is incomplete or the carrier connection needs reauthorizing – see [Ship with Polish carriers](/help/shipping/carriers-poland) |
| **Invoice failed** | Missing store or billing details – check [Edit your store details](/help/account/general-settings) |
| **Integration error** | The connected service rejected the request or your authorization expired |

You'll also get an email when a connection expires, so a broken integration doesn't wait for you to check.

## FAQ

### "No issues recorded" – is that good?

Yes. It means nothing has failed in your store. An empty Issues page is the one you want.

### Do issues resolve themselves?

Some do – a transient error that succeeds on retry. Anything involving an expired connection or missing data needs you to fix the cause.

### I can't open the Issues page.

The Issues view is available on higher plans. See [Manage your plan & billing](/help/account/plan-and-billing).

## What's next

- Watch your store's numbers in [Understand your analytics](/help/orders/analytics).
- Fix carrier problems in [Ship with Polish carriers](/help/shipping/carriers-poland).
- Reach us through [Get help and support](/help/account/get-support).